TSMC's "Customized Technical Documentation Platform" Enhances Customer Experience
TSMC is committed to providing premium customer experience with a commitment to technological innovation and high-quality service. To help customers obtain the technical documentation needed for product design with development more quickly, TSMC has launched a new "Customized Technical Documentation Platform" for its "TSMC-OnlineTM" customer website. This platform provides an exclusive and secure online environment for each customer, allowing them to independently download the documents they need without going through manual application and review processes. The upgrade has shortened document acquisition time from 3.5 days to 0.5 days, successfully reducing customer wait times to optimize performance and convenience as well as improve resource efficiency for TSMC, achieving a win-win outcome.
Self-service Downloads, Combining Efficiency and Security
TSMC's customized technical documentation is tailored to the needs of different customers, such as exclusive design documents for Joint Development Projects (JDP). In the past, customers needed to access these documents through TSMC's Field Technical Support (FTS) team, which performed an internal application and review process for their request. Responding to rapid changes in the technical environment to improve the efficiency of document access, TSMC launched the "Customized Technical Document Platform Construction Project" in 2024, integrating technical documents that were originally scattered in different units and setting up exclusive online areas according to customer codes. The platform also introduced a permission control mechanism to ensure both safety and convenience for customers downloading files by themselves.
TSMC-OnlineTM Customized Technical Documentation Platform Feature Points
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Eliminates manual application and review processes, reducing document acquisition time to just 0.5 days
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Open for use around the clock, allowing customers to download the latest customized technical documents anytime
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Provides a self-service download feature, enabling customers to easily access the technical documents they need
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Breaking through geographical restrictions to offer a consistent service experience to customers worldwide
TSMC will continue to expand its TSMC-OnlineTM customized technical documentation platform to meet the diverse needs of its customers, and continue to innovate to help global customers keep ahead of rapid technology evolution, delivering exceptional outcomes for a sustainable future.
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